Now This Is How to Greet a Customer

"How are you doing, sir? Are you having a good day?" That, along with a handshake, was how I was greeted as I entered the Walmart in King of Prussia today. I then proceeded to have a five-minute chat with John, the customer host/greeter. Most of our conversation was centered around the 50th anniversary of … Continue reading Now This Is How to Greet a Customer

Falling in Love on a Lift

This is a great five-minute "film" from Bianco, a Danish shoe brand. It was part of Bianco's "Step Out of Your Head" campaign; here is a description of it from the campaign web site: In this year's campaign, we're encouraging you to silence your worst critic, yourself. Most of us tend to let our thoughts … Continue reading Falling in Love on a Lift

Women Score Higher Than Men in Most Leadership Skills

Given that today was the ticker-tape parade to celebrate the U.S. Women's Soccer team winning the World Cup, this seemed like an appropriate time to share this research I recently came across. Using their database of 360-degree reviews in which they asked individuals to rate each leaders’ effectiveness overall and to judge how strong they … Continue reading Women Score Higher Than Men in Most Leadership Skills

What If We All Faced Such Consequences in Our Jobs?

Australia's Bernard Tomic was fined his full Wimbledon prize money this week for not meeting the "required professional standard" during his lackluster 58-minute first-round defeat by Jo-Wilfried Tsonga. Tomic was docked the maximum £45,000 ($56,100) penalty for his limp performance in Tuesday's 6-2 6-1 6-4 loss to Tsonga, the shortest men's match at Wimbledon since … Continue reading What If We All Faced Such Consequences in Our Jobs?

A Choice I Made as a Nine-Year-Old Determined My Career Path

Who would have known that a decision I made as a nine-year-old would have predicted the career I have chosen for the past 33 years. When I was about nine-years-old I discovered that I liked swimming, and with my parents' encouragement, I joined the local swim team. I think back then swimming was a more … Continue reading A Choice I Made as a Nine-Year-Old Determined My Career Path

What in the World Is Wheeler’s Which

I was randomly paging through Seth Godin's 17-pound book, "What Does It Sound Like When You Change Your Mind?", when I came across one of his posts titled "Hobson’s choice, Occam’s razor, Wheeler’s which and the way we decide". I was familiar with Hobson's Choice and Occam's Razor, but I had never heard of Wheeler's … Continue reading What in the World Is Wheeler’s Which

I Don’t Think Seth Godin Would Approve

"Is marketing the art of tricking people into buying stuff they don’t need? Or is it about spreading ideas that people fall in love with?"- Seth Godin The above is a question Seth posed way back in 2005. It seems as if Kraft is in the camp that believes marketing is about tricking people. Kraft … Continue reading I Don’t Think Seth Godin Would Approve

Proof Once Again That I’m Not a Trendsetter

I stopped drinking alcohol about eight years ago, basically for health reasons. I will admit I missed the taste of beer, so I would occasionally have a non-alcoholic beer, like O'Douls. (I should also point out that I eat fake hamburgers and drink decaf coffee - I know, what a crazy life I lead). I … Continue reading Proof Once Again That I’m Not a Trendsetter

Forget about That $4.6 Million Lunch with Warren Buffett; This Would Be Way More Fun

This past week, an anonymous fan bid a record $4,567,888 in a charity auction to have lunch with Warren Buffett, topping the previous record of $3,456,789. The annual auction for lunch with the Berkshire Hathaway Inc. Chairman has raised almost $30 million for San Francisco charity Glide, a favorite cause of Mr. Buffett’s first wife, … Continue reading Forget about That $4.6 Million Lunch with Warren Buffett; This Would Be Way More Fun

Thank you Salesforce (and Amazon and eBay and Dick’s Sporting Goods and Shopify and Walmart and Levi Strauss and Toms Shoes and Citigroup and United Airlines and Delta and Hertz and MetLife)

Salesforce, a cloud-based software company which earns the bulk of its revenue from its customer-relationship management (CRM) service, publicly announced today that it was banning retailers that sell certain guns and ammunition from using its sales management software. The policy was actually put into place back in April, but today was the first day the … Continue reading Thank you Salesforce (and Amazon and eBay and Dick’s Sporting Goods and Shopify and Walmart and Levi Strauss and Toms Shoes and Citigroup and United Airlines and Delta and Hertz and MetLife)