A few months ago my beloved MacBook Air, circa 2012, started acting up. It finally got to the point where I couldn’t use it for more than about 30 minutes before it would conk out. When I tried to reboot it, the screen was a very ominous-looking gray background with an icon of a folder with a question mark. A quick search revealed that this may not be a good thing.
So for the first time in several years, I used my school-issued Windows laptop to teach my classes this past Spring and early Summer. It was fine; it got the job done, but I really missed my MacBook.
But once I was finished teaching my Summer classes, I made an appointment to go to the Genius Bar at the local Apple store. I wasn’t optimistic going in, so I prepared myself for any bad news they might tell me.
The first person I spoke with let me know that since the laptop was so old (nine years is old??), that if it needed work, they would not be able to service it at their store because they do not keep the parts in stock.
They first ran some diagnostics on it, and no particular problem was discovered; the hard drive seemed fine as did the battery.
Then another technician came by and said there was the possibility that there was a loose screw inside the laptop that could be causing the problem, so he said he would check it out in the back.
A few minutes later he came back and said that he wasn’t sure if this was the problem, but the inside of the laptop was completely filled with dust and dirt. He said he gave it a thorough cleaning and told me to see if it made a difference.
The cost for all that help? $0.00.
It’s been a week now, and I’ve been using my MacBook every day, and it’s worked like a charm.
I am quite grateful to the geniuses at the Apple store.
Now I just have to make sure that I keep it cleaner, and stop eating chips and other snacks while using it.
Who knew that a little bit of dirt could have had such an impact on the operation of a laptop, and that getting it cleaned would lead to a healthier diet…