Returning to Normal: Step One Completed

It’s been over four months since I’ve stepped foot inside a Wawa convenience store. Never heard of Wawa? Here’s a little background info I provided on Wawa in a previous post. If you haven’t heard of Wawa, then just imagine what the ultimate convenience store would be like, and that’s Wawa. It’s better than 7-Eleven, Sheetz, … Continue reading Returning to Normal: Step One Completed

Now This Is How to Greet a Customer

"How are you doing, sir? Are you having a good day?" That, along with a handshake, was how I was greeted as I entered the Walmart in King of Prussia today. I then proceeded to have a five-minute chat with John, the customer host/greeter. Most of our conversation was centered around the 50th anniversary of … Continue reading Now This Is How to Greet a Customer

I’m a Sucker for Good Customer Service

This past Saturday was Independent Bookstore Day, so my wife and I decided to stop in at Main Point Books in Wayne, PA. It's a great bookstore, with a nice selection of books, but more importantly, an owner and staff who care about their customers and know their product. I went in looking for a … Continue reading I’m a Sucker for Good Customer Service

Now This Is What I Call Service

Today I brought my car in for service to the local Toyota dealer in Ardmore. Since the repair was going to take a while, I figured I would just use the free shuttle service that I've used on previous visits. It's been a while since I've used the shuttle service since I usually just wait at … Continue reading Now This Is What I Call Service

Great Customer Service vs. Personal Responsibility

This post is based on one of Christine Frazier's writing prompts, in which she suggests writing about the most common question you get in some aspect of your life. As a college teacher, one of the most common questions I get occurs when a student misses a class and he or she will send me an … Continue reading Great Customer Service vs. Personal Responsibility