It was one of the life lessons my parents taught me at a young age; if you’ve got nothing nice to say about someone or something, then don’t say anything at all.
It came back to me tonight as I was waiting to pick up a pizza.
Last week, I had ordered a pizza from the same place and they told me it would be ready in 20 minutes. I got there in 20 minutes and ended up waiting for nearly another 20 minutes.
So tonight I thought I would plan for this; I ordered 20 minutes earlier than usual, and I was told it would be ready in 30 minutes. So I got there at the 30-minute mark and ended up waiting ANOTHER 30 MINUTES.
As the minutes dragged on, I kept thinking about the Yelp review I was going to post when I got home.
WORST SERVICE EVER!!! BUNCH OF LIARS!!!! OVERPROMISED AND UNDERDELIVERED!!!! NEVER AGAIN!!! AVOID THIS PLACE AT ALL COSTS!!!!
But then those words from my parents came back to me.
I had nothing nice to say, so I shouldn’t say anything.
The more mature way to handle this would be to simply not use the restaurant again. There are certainly lots of other pizza places to choose from. There’s no need to share my anger on Yelp.
I then began to realize that it seems as if many people were never taught this lesson, or if they were, they have chosen to ignore it.
Review sites and comment sections are often filled with people expressing their anger about someone or something, and using nasty language to do so.
I’m glad I didn’t fall victim to such behavior, at least this time. I will admit there have been times I have said some less than flattering things about other people or places over the years, but I think I’ve gotten better.
I think what’s needed in such moments of anger and frustration is a moment or two of stepping away from the situation, taking a deep breath, and re-assessing how we should respond.
And there’s always humor, as evidenced in the Sebastian Maniscalco clip below, where he talks about restaurant reviews. Adult language…
So no 18-page Yelp review from me, even though I’ve got the time to do so now that I’m not constantly checking my stats…
*image from YouTube