I recently switched my hosting site from bluehost to WordPress, and all I can say is WOW.
I was not having any problems with bluehost, but I just thought it was a time to make some changes.
I had always found the tech support at bluehost helpful the few times I had to contact them, but WordPress support is on another level – a world-class level.
There were several questions I had as part of the switchover, and these issues were resolved through a series of multiple (and I mean multiple) email messages. And for over 90% of those emails, the response times from WordPress could be measured in minutes, not hours.
Once the new web site was up and running, I then had several questions about how to make a tweak here and a tweak there to get the site to look and act the way I wanted (and no snide comments, like “so this is the way you WANT your site to look?”). At this point I was able to use the online chat feature, which cut the response time down to seconds, not minutes.
Each tech support person I worked with (referred to as Happiness Engineers) was friendly and helpful, and quickly resolved each issue I had. For certain fixes they showed me how to do it myself, and others they went ahead and took care of for me. At one point I sent them a link to another WordPress web site that I wanted to emulate, and tech support helped me set up the necessary features to do so.
And today one of the Happiness Engineers even wrote some custom CSS code for me and sent it to me via email with easy to follow instructions on how to add the code to my site.
At this point I think I’ve run out of techy questions to ask them; now I guess it’s up to me to provide the content and get the readers – if only they could help with that too!
So a big thank you to Joshua, Regina, Dean, Kristin, Cena, Adam, Joe, Nancy, Jon, and the rest of the WordPress/Automattic team. It really did take a village!
*image from Automattic