What Does It Take to be a Great Coach/Guru/Leader/Adviser?

It's a question I actually called into the local sports talk radio show a few years ago - "Do you think the best players make the best coaches?" Unfortunately, the question never made it on the air, so I was left to figure it out on my own. It seems that the evidence is fairly … Continue reading What Does It Take to be a Great Coach/Guru/Leader/Adviser?

Great Customer Service vs. Personal Responsibility

This post is based on one of Christine Frazier's writing prompts, in which she suggests writing about the most common question you get in some aspect of your life. As a college teacher, one of the most common questions I get occurs when a student misses a class and he or she will send me an … Continue reading Great Customer Service vs. Personal Responsibility